Privacy Policy

ExitMyContract.com ("we," "our," or "us") operates the website ExitMyContract.com and related digital properties. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, download our resources, or interact with our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you interact with our forms, surveys, or download resources, we may collect:

• Full name
• Email address
• Phone number
• State of residence
• Information about your timeshare situation (if voluntarily provided)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address (anonymized for analytics)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Click-through and conversion data

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyze traffic, and measure advertising effectiveness. You may control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver requested resources (guides, reports, educational materials)
• To communicate with you about your inquiry or eligibility assessment
• To provide relevant information about timeshare contract options
• To improve our website, content, and user experience
• To measure and optimize our advertising campaigns
• To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers who assist with email delivery, analytics, and advertising (e.g., Brevo for email communications, Meta for advertising). These providers are contractually obligated to protect your information.
• Referral Partners: If you request an eligibility assessment or consultation, we may share your contact information with licensed attorneys or accredited timeshare exit professionals who can assist you. You will be informed before any such referral.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage of personal data at rest
• Access controls limiting data to authorized personnel only
• Regular security audits and vulnerability assessments

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will process your request within 30 days, subject to legal obligations.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails
• Do Not Sell: We do not sell personal information, but you may submit a request to confirm this

To exercise any of these rights, contact us at [email protected].

7. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

8. Facebook Lead Ads

When you submit your information through a Facebook or Instagram lead form, your data is collected by Meta Platforms, Inc. and shared with us pursuant to Meta's terms. We process this data in accordance with this Privacy Policy. For information about how Meta handles your data, please review Meta's Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: ExitMyContract.com